FAQ

  1. Why should I choose Project Heartbeat?
  2. How long has Project Heartbeat been around?
  3. What are the passing rates for your classes?\
  4. Are you an American Heart Association authorized provider company?
  5. Where are you located?
  6. How can I get to your facility?
  7. How do I access the building over the weekend?
  8. How can I contact you?
  9. How can I get in contact with my instructor?
  10. How long before you return my call?
  11. How can I write a yelp review for your company?
  12. Do I get my card the day of the course?
  13. Is there a number associated with my certification card?
  14. What do I do if I need a replacement card?
  15. What if I don’t pass? Do I have to pay again?
  16. How much is ________?
  17. Do I have to pay ahead of time?
  18. What forms of payment do you accept?
  19. How do I get the Student Discount?
  20. What qualifies me for the Student Discount?
  21. Do you offer _____ course?
  22. When is you next BLS/ACLS/PALS course?
  23. What is the difference between Heartsaver CPR and BLS CPR?
  24. How does the online course work?
  25. Is the online course AHA approved?
  26. How do I schedule a BLS/ACLS Skills Session after completing the online portion?
  27. Do I need to complete an online portion for NRP?
  28. What are the prerequisites for your courses?
  29. Do you sell the books at your office?
  30. Do I need a textbook?
  31. Do you have a refrigerator/microwave/etc.?
  32. Do I need to bring a lunch?

 

 

  1. Why should I choose Project Heartbeat?
    1. Project Heartbeat is a stress free learning environment and we have a relaxed teaching style. Our primary focus is to provide quality education with an excellent backing of superior customer service experience. We guarantee our products and treat our patrons exceptionally and do not look at them as dollar signs. If you have taken a course with use, whether you have passed or not, you are welcome to come back within one year time to retake the course. We are more concerned about doing the right thing and ensuring our students are prepared for an emergency. You will get no other experience like this in the Bay Area. All of our instructors bring real life experiences to their classes and offer first-hand information for any questions you may have. If you need more assurance for why to choose Project Heartbeat, one of our associates would love to chat with you and discuss any questions you may have.

 

  1. How long has Project Heartbeat been around?
    1. We have been in open since 1996, serving communities in and around the Bay Area. We have educated thousands of individuals with a great success rate and affordable prices.

 

  1. What are the passing rates for your classes?
    1. We have a 99% success rate in our courses. We are dedicated to ensure all of our students are well prepared for the skills and written exams at the end of every course. We ensure that students who do not feel comfortable have the opportunity to come back to another course within the next year until they feel comfortable with the information.

 

 

  1. What if I don’t pass? Do I have to pay again?
    1. No. We have a 100% guarantee on our classes. If you do not pass, you are welcome to come back to any scheduled course and retake the class. If you pass, but don’t feel comfortable with the material, you are also welcome to come back and attend any one of our classes.

 

  1. Are you an American Heart Association authorized provider company?
    1. Yes. We offer Heartsaver, BLS, ACLS, and PALS courses that are all American Heart Association certified courses.

 

  1. Where are you located?
    1. We are located at: 333 Hegenberger Road, Suite 855, Oakland, CA 94621

 

  1. How can I get to your facility?
    1. SF/Berkeley via 880-South: Take the Hegenberger Rd. exit toward Coliseum/Oakland Airpot. Turn Right onto Hegenberger Rd. (destination will be on the right).

      Fremont/San Jose via 880-North: Take the exit toward Hegenberger Road/Coliseum. Turn left onto Edes Ave. Take the 2nd left onto Hegenberger Rd. Slight left to stay on Hegenberger Rd. (destination will be on the right).

 

  1. How do I access the building over the weekend?
    1. There is a security guard at the front desk that will let you into the building.

 

  1. How can I contact you?
    1. You can contact us during normal business hours, Monday-Friday 9 am-5 pm, by phone: 510-452-1100. Or by email: info@projectheartbeat.com.

 

  1. How can I get in contact with my instructor?
    1. Please call our office at 510-452-1100 or email us at info@projectheartbeat.com and we can connect you to your instructor. You can also visit our Instructor Tab which has email contact information for our instructors.

 

  1. How long before you return my call?
    1. We will return calls in the order received on the following business day (if called outside of normal business hours), or by the end of the business day (if called during business hours).

 

  1. How can I write a yelp review for your company?
    1. Visit our Yelp page here (http://www.yelp.com/biz/project-heartbeat-oakland-3) and you can write us a review!

 

  1. Do I get my card the day of the course?
    1. Yes. You do get your card the day of the course. The only exception would be private courses that we did not receive student rosters and payments for prior to the course.

 

  1. Is there a number associated with my certification card?
    1. No. There are no longer numbers associated with American Heart Association cards.

 

  1. What do I do if I need a replacement card?
    1. Please call our office at 510-452-1100 or email us at info@projectheartbeat.com with your name, which course you took, and the date of the course. A replacement card will cost $10 for BLS cards and $20 for ACLS, PALS, and NRP cards. An emailed copy of any card or CEU certificate is free of charge and can be emailed at any time.

 

  1. What if I don’t pass? Do I have to pay again?
    1. No. We have a 100% guarantee on our classes. If you do not pass, you are welcome to come back to any scheduled course and retake the class. If you pass, but don’t feel comfortable with the material, you are also welcome to come back and attend any one of our classes.

 

  1. How much is ________?
    1. Please check our website for current listings of all course and material prices. For instance, if you need to know the price for an ACLS Renewal course, select ACLS from our course listings and the renewal price and book price will be listed under the description.

 

  1. Do I have to pay ahead of time?
    1. Yes. You need to pay when you register for a course.

 

  1. What forms of payment do you accept?
    1. We accept Visa, Master Card, and Discover cards for registration and in our office. We can take cash, check, or card in our office if you need to purchase a book.

 

  1. How do I get the Student Discount?
    1. When you register on our website there is an option to select Student as your Account Type. This will automatically apply the student discount to your course.

 

  1. What qualifies me for the Student Discount?
    1. Student Discount applies for those individuals who are currently in school or are recent graduates who are not currently employed in their field of practice.

 

  1. Do you offer _____ course?
    1. Please visit our Courses Tab for a list of current courses offered at Project Heartbeat. If you would like to suggest a course, please send us an email at info@projectheartbeat.com.

 

  1. When is you next BLS/ACLS/PALS course?
    1. All course dates can be found on the calendar on our website or under the tab for each course listing on our website.

 

  1. What is the difference between Heartsaver CPR and BLS CPR?
    1. Heartsaver CPR is a community CPR class and there is no restriction for taking the course, it is open to everyone.
    2. BLS CPR is a healthcare provider course and is targeted toward any individual working in a healthcare setting.

 

  1. How does the online course work?
    1. You can either purchase the Online Package for BLS or ACLS from us, which includes both the online key to do the online course and the skills session, or you can purchase the key on your own from the AHA website here (link to AHA website) and purchase the skills separately from us. You must complete the online portion of the course before scheduling a skills session. To schedule a skills session, please call our office during normal business hours, Monday-Friday 9am-5 pm, at 510-452-1100 or email us at info@projectheartbeat.com.

 

  1. Is the online course AHA approved?
    1. Yes. The online course is AHA approved.

 

  1. How do I schedule a BLS/ACLS Skills Session after completing the online portion?
    1. Call our office at (510)452-1100 during normal business hours (Monday-Friday 9 am-5 pm) and we will work with you to schedule a skills session to fit your availability.

 

  1. Do I need to complete an online portion for NRP?
    1. Yes. There is an online portion for NRP that must be completed before the date of the course. The online can be purchased from the American Association of Pediatrics here (put AAP link here) for $23.50. The required modules are 1-4 and 9, though if you want the instructor to cover the optional modules you must complete them yourself online prior to coming to the class.

 

  1. What are the prerequisites for your courses?
    1. There are no prerequisites for any of our courses except for TNCC, you must be a registered nurse to take that course.

 

  1. Do you sell the books at your office?
    1. Yes. We sell books for all of our courses at our office. Please check the website for pricing. There is a discount of $5 for buying the textbook online and receiving the textbook before the date of your course.

 

  1. Do I need a textbook?
    1. Yes. All American Heart Association classes require a textbook. The textbook must be a 2010 edition, which includes all changes made to courses in 2010. Please refer to each course listing for specific requirement.

 

32.  How can I get the textbook if my class is only one week away?

a.      If your course is scheduled in less than seven calendar days from now, please contact our office to arrange purchase and pick-up of a textbook before your course date.  We highly encourage acquiring course materials well before your course date, to allow time to review the material, prepare you for class discussions and to ensure you get the most out of our classroom based courses.  We strongly discourage the purchase of course materials on the day of your course.

 

  1. Do you issue CEUs for courses?
    1. Yes. We issue CEUs for registered nurses for PALS and ACLS.

 

  1. How can we schedule a private away course?
    1. Please fill out the form on our website under the Away Classes tab. Please have this information available: Your name and contact information, the location, the estimated number of students, the type of course you want taught, 3 possible dates and times you would like to hold the course in order of preference.

 

  1. What is the difference between a training center and a training site?
    1. The AHA has two level of facilities at which you can take classes. A Training Center, such as Project Heartbeat, has cards in their offices and can print them at their discretion. We will have cards available immediately after every course taught at Project Heartbeat for our students. A Training Site does not have cards in their offices and must send their rosters to a Training Center to be processed and printed, you would receive your card within 30 days.

 

  1. What if I’m injured or pregnant?
    1. We will do our best to make sure you can still complete the course comfortably if you are injured or pregnant. For CPR classes, you are welcome to use a table if it is more comfortable. However, you must be able to successfully complete all skills associated with a given course to pass the course.

 

  1. Do you have bathrooms?
    1. Yes. We do have bathroom facilities. We have one gender neutral bathroom upstairs and one gender neutral bathroom downstairs available for our students.

 

  1. Do you have a refrigerator/microwave/etc.?
    1. Yes. We do have a refrigerator and microwave available for student’s use. We also always have water available for our students.

 

  1. Do I need to bring a lunch?
    1. No. If your class has a lunch break incorporated into it, you will have time to go and purchase lunch outside our facilities, but you are always welcome to bring lunch as well.

 

333 Hegenberger Road | Suite 855 | Oakland | CA 94621
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