HeartCode Skills Session Help & Troubleshooting

This page provides short help videos for common issues that may occur during your HeartCode in-person skills session at a CPR verification station.

If you purchased HeartCode Complete, this information still applies. The skills session is included and completed the same way.

Use the videos below if you experience difficulty during your skills check. Each video focuses on a specific issue students commonly encounter.

Station Introduction

Compression Skill Tips

Compression Proper Hand Placement

Ventilation Skill Tips

Adult 2-Rescuer CPR Skill Tips

Still Need Help?

Most skills issues can be resolved by reviewing the videos above. If you have questions about your appointment time, location, or confirmation email, please review your confirmation email first. Many common questions are answered there.

If you still need assistance, contact us at support@projectheartbeat.com or by calling (844) 859-5680.