FAQ

/FAQ
FAQ 2016-12-14T16:26:00+00:00

Project Heartbeat is a stress free learning environment and we have a relaxed teaching style. Our primary focus is to provide quality education with an excellent backing of superior customer service experience. We guarantee our products and treat our patrons exceptionally and do not look at them as dollar signs. If you have taken a course with use, whether you have passed or not, you are welcome to come back within one year time to retake the course. We are more concerned about doing the right thing and ensuring our students are prepared for an emergency. You will get no other experience like this in the Bay Area. All of our instructors bring real life experiences to their classes and offer first-hand information for any questions you may have. If you need more assurance for why to choose Project Heartbeat, one of our associates would love to chat with you and discuss any questions you may have.

We have been in open since 1996, serving communities in and around the Bay Area. We have educated thousands of individuals with a great success rate and affordable prices.

We have a 99% success rate in our courses. We are dedicated to ensure all of our students are well prepared for the skills and written exams at the end of every course. We ensure that students who do not feel comfortable have the opportunity to come back to another course within the next year until they feel comfortable with the information.

No. We have a 100% guarantee on our classes. If you do not pass, you are welcome to come back to any scheduled course and retake the class. If you pass, but don’t feel comfortable with the material, you are also welcome to come back and attend any one of our classes.

Yes. We offer Heartsaver, BLS, ACLS, and PALS courses that are all American Heart Association certified courses.

We are located at: 333 Hegenberger Road, Suite 855, Oakland, CA 94621

SF/Berkeley via 880-South:

Take the Hegenberger Rd. exit toward Coliseum/Oakland Airpot. Turn Right onto Hegenberger Rd. (destination will be on the right).

Fremont/San Jose via 880-North:

Take the exit toward Hegenberger Road/Coliseum. Turn left onto Edes Ave. Take the 2nd left onto Hegenberger Rd. Slight left to stay on Hegenberger Rd. (destination will be on the right).

There is a security guard at the front desk that will let you into the building.

You can contact us during normal business hours, Monday-Friday 9 am-5 pm, by phone: 510-452-1100. Or by email: info@projectheartbeat.com.

Please call our office at 510-452-1100 or email us at info@projectheartbeat.com and we can connect you to your instructor. You can also visit our Staff Directory which has email contact information for our instructors.

We will return calls in the order received on the following business day (if called outside of normal business hours), or by the end of the business day (if called during business hours).

Visit our Yelp page and you can write us a review!

Yes. You do get your card the day of the course. The only exception would be private courses that we did not receive student rosters and payments for prior to the course.

No. There are no longer numbers associated with American Heart Association cards.

Please call our office at 510-452-1100 or email us at info@projectheartbeat.com with your name, which course you took, and the date of the course. A replacement card will cost $10 for BLS cards and $20 for ACLS, PALS, and NRP cards. An emailed copy of any card or CEU certificate is free of charge and can be emailed at any time.

No. We have a 100% guarantee on our classes. If you do not pass, you are welcome to come back to any scheduled course and retake the class. If you pass, but don’t feel comfortable with the material, you are also welcome to come back and attend any one of our classes.

Please check our website for current listings of all course and material prices. For instance, if you need to know the price for an ACLS Renewal course, select ACLS from our course listings and the renewal price and book price will be listed under the description.

Yes. You need to pay when you register for a course.

We accept Visa, Master Card, and Discover cards for registration and in our office. We can take cash, check, or card in our office if you need to purchase a book.

]When you register on our website there is an option to select Student as your Account Type. This will automatically apply the student discount to your course.